FREQUENTLY ASKED QUESTIONS

Question 1. What payment methods does JO&LYD accept?
Answer

We accept

  • Klarna
  • Credit cards ( Stripe)
  • Google pay
  • Paypal
  • Swish

Question 2. Is it safe to use my credit card online at JO&LYD?
AnswerYes! It is absolutely safe! We work hard to ensure your purchase is safe and secure. We keep your payment information secure. We never receive your credit card information. We have all the safest tools to secure your financial transactions with our store.
Question 3. How do I make a purchase?
AnswerMaking a purchase is more than easy. Just select your product and click ‘Add to Bag’. When you click “Add to cart” your chosen item will appear in your shopping bag on the top right of the screen. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straight forward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at info@jolyd.com,  or +46 (0)704971496.
Question 4. Can I order by telephone?
AnswerYou are not allowed to order through telephone or through email. You can purchase items only through the site.
Question 5. How will I know if you have received my order?
AnswerAfter you place your order, you will receive an email acknowledging your order has been received.
Question 6. When will I receive my order?
AnswerAll our products are shipped from Stockholm Sweden.

The Estimated shipping times:

  1. Sweden 1-2 days
  2. Europe 7-10 days
  3. USA 10-15 days
  4. Australia-New Zealand 20 days
  5. Asia 20 days

Question 7. Am I able to track my order?
AnswerYes. When we dispatch your order for delivery you will receive your postage tracking number by email, so you can check the current status of your shipment.
Question 8. Do I have to pay duty and import charges?
AnswerAccording to European regulations, purchases made between E.U countries are not charged. For non-EU customers, the rates are based on local regulations. Buyers are responsible for any customs and import taxes that may apply. JO&LYD is not responsible for delays due to customs.

Buyers are responsible for any customs and import taxes that may apply. We are NOT responsible for delays due to customs.

Question 9. Is my personal information safe?
AnswerYour information is absolutely secure. We will not share, rent or sell your personal information. We may use your information details to inform you of new goods, shipping details and services via email.

We hate spam as much as you do.

Question How do I contact customer service?
AnswerIf you have any questions, please contact us either by email at info@jolyd.com or by Facebook, or Instagram, or call us at +46 (0)70 497 1496.
Question Can i return my item?
AnswerYes of course. You have 14 days from receipt of order to request your returns number. We accept all returns but they should be sent back to us in their original packaging provided.  Otherwise, the returns are not acceptable.

Buyers are responsible for return shipping costs.

Question From which country will my order be sent?
AnswerYour orders are shipped exclusively from Stockholm Sweden.